anzpetsit pet care news » pet sitting tips http://www.anzpetsit.com/petnews Pet services news Sat, 05 Jun 2010 03:40:27 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Customer Service Tips: Conveying a professional image http://www.anzpetsit.com/petnews/index.php/2008/08/customer-service-tips-conveying-a-professional-image/ http://www.anzpetsit.com/petnews/index.php/2008/08/customer-service-tips-conveying-a-professional-image/#comments Thu, 21 Aug 2008 06:06:05 +0000 anzpetsit http://www.anzpetsit.com/petnews/?p=5 A couple of months ago, we read a good article in a Professional Pet Sitting Magazine about great customer service. Amongst the many tips the article covered, one was on the need to project a professional image. One of the suggestions was to get a business phone line and to have a professional sounding voicemail message – Potential customers won’t get the right impression from a muffled message or one that says “You have reached John, Jane, Susie and Jimmy smith, as well as ABC Pet Sitting Service”. Your message should be clear, well-spoken and to the point. Convey who you are, what you do, the best time to reach you, and of course, make sure you include your mission statement.

We must confess that our own voicemail message was perhaps not the best, and reading the article prompted us to get our own message recorded. Our message was recorded by a voiceover artist and only cost in the region of $35 which we believe was money well spent as we were very happy with the result. You can hear the message by clicking here

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